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Shared Services done right

Working at the heart of public services

Unlike many other shared services, we only work within councils. Our people talk like you, are passionate about public service, understand your challenges, and love increasing the impact of the services we’re delivering – together.

People driven services
Our 1,000+ people are the experts in Council back office services, from Asset Management to Finance, Legal & Governance to HR, Payroll to ICT, Enforcement to Procurement. And this focus has helped us develop into one of the UK’s largest public sector shared service arrangements.

Not for profit – for community
Essentially, we combine the best bits of the private and public sectors: a passion for community, with the ambition, drive and energy of a commercial company. And, as a not-for-profit, you only ever pay what your service actually costs to run. So instead of enriching an outsourcer’s shareholders; you and your borough are the only people to benefit from our shared service.

A model built with, and for, you
Our approach makes everything simpler. We’re a section 101 delegation, so you don’t need to manage a tender process. And because we focus on council services, we work quickly – for example building a borough wide parking solution from scratch in under a month. And with just one account manager overseeing every aspect of your services, any questions are answered: fast.

At one source, our people use their industry leading strategic and operational experience to create more efficient and effective solutions for the public sector. That starts with thinking, acting and working just like you do. Knowing what works, and what doesn’t, together designing solutions to help make life better for everyone.

One Source
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one source has walked us through a journey of continuous
improvement, embedding a customer centric approach to
the delivery of the shared service model. Vested in our
success, one source have identified opportunities to
streamline council processes, providing savings and
efficiencies to the benefit of our residents. Andrew Blake-Herbert
Chief Executive
London Borough of Havering

Services that work for your borough

We have one of the widest service portfolios of any public sector shared service. And aside from giving us expertise in a number of areas; the ideas we share across one source have led to continual improvements and enhancements in the way we support our partners.

Asset Management
  • Facilities Management
  • Programmes & Projects
  • Health & Safety
  • Property Services
  • Technical & Transport
  • Schools Asset Management

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Legal and
Governance
  • Democratic & Member Services
  • Electoral Services
  • Legal Services

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Exchequer and
Transactional
  • Council Tax & Housing Benefits
  • Business Rates
  • Employee People Services
  • Hierarchies
  • Debt Resolution
  • Accounts Payable
  • Accounts Receivable

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HR
  • Business Partnering
  • Change Management
  • Learning & Development
  • HR Policy & Projects
  • Employee Wellbeing & Talent Programmes
  • Organisational HR Support

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Finance
  • Business Partnering
  • Commercial & Investment
  • Financial Controls
  • Corporate Business Systems
  • Financial Strategy
  • Pensions and treasury
  • Audit and Counter Fraud
  • Insurance & Risk

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Technology and
Innovation
  • Business Partnering
  • Infrastructure and Architecture
  • Programmes & Projects
  • Technology & Architecture
  • Information governance
  • Cyber Security & GDPR
  • Networks & Telephony
  • Systems and applications
  • Customer Support

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Procurement
  • Focus on best value and whole life costing
  • Social Value and Community Wealth Building
  • Strategic Procurement Advice
  • Tendering & quotation management
  • Supplier Management
  • Policy & Governance

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Join us

We’re always looking for people
who want to make a difference
for the communities we serve.

contact us

we’re only a click away

We have some of the most innovative and respected public sector shared services in the UK.

Your challenges are unique – but our experience makes us the perfect people to find the perfect solution. What’s more: we only work with the public sector. We share your passion for the communities you serve.