we're your people
As a not-for-profit, we think like you, work like you – and share your passion for the community
Unlike many other shared services, we only work within councils. Our people talk like you, are passionate about public service, understand your challenges, and love increasing the impact of the services we’re delivering – together.
People driven services
Our 1,000+ people are the experts in Council back office services, from Asset Management to Finance, Legal & Governance to HR, Payroll to ICT, Enforcement to Procurement. And this focus has helped us develop into one of the UK’s largest public sector shared service arrangements.
Not for profit – for community
Essentially, we combine the best bits of the private and public sectors: a passion for community, with the ambition, drive and energy of a commercial company. And, as a not-for-profit, you only ever pay what your service actually costs to run. So instead of enriching an outsourcer’s shareholders; you and your borough are the only people to benefit from our shared service.
A model built with, and for, you
Our approach makes everything simpler. We’re a section 101 delegation, so you don’t need to manage a tender process. And because we focus on council services, we work quickly – for example building a borough wide parking solution from scratch in under a month. And with just one account manager overseeing every aspect of your services, any questions are answered: fast.
At one source, our people use their industry leading strategic and operational experience to create more efficient and effective solutions for the public sector. That starts with thinking, acting and working just like you do. Knowing what works, and what doesn’t, together designing solutions to help make life better for everyone.
one source has walked us through a journey of continuous
improvement, embedding a customer centric approach to
the delivery of the shared service model. Vested in our
success, one source have identified opportunities to
streamline council processes, providing savings and
efficiencies to the benefit of our residents. Andrew Blake-Herbert
London Borough of Havering
Our people mix commercial sense with community focus to improve your services
Saving you time and money you can invest into other vital areas
One account manager oversees your service – at all levels
We’re experts in building teams and processes tailored to your needs
We share your values and improve resident approval ratings
We only work in the public sector, so understand your challenges
As a not for profit we’re able to continually invest in enhancing our services
We have one of the widest service portfolios of any public sector shared service. And aside from giving us expertise in a number of areas; the ideas we share across one source have led to continual improvements and enhancements in the way we support our partners.
We’re always looking for people
who want to make a difference
for the communities we serve.