we’re at the heart of public services
We’ve a reputation for building strategies and services around councils’ and communities’ needs
We provide operational and strategic shared services that improve councils and other public sector organisations. How? By bringing proven innovative approaches and technologies to the table. By using our talent, experience and dedication to meet your unique challenges. And by drawing on our breadth of expertise and resources to go beyond those challenges to deliver ever-more beneficial solutions.
We don’t make a profit
Naturally, we always look to reduce your costs – so you can reinvest the savings back into valuable frontline services. However, our not-for-profit status also gives us the freedom to invest in the processes, skills and technologies that help power the best outcomes – and then ensuring they not only keep pace with trends, but continue to set benchmarks for the industry.
We’re public sector experts
Our vision is simply to provide advice and shared services ‘for the public sector, by the public sector’. For us, there’s more to this than numbers. Our people are ultimately delivering the innovation, reliability and security that improves communities’ outcomes and standards of living – every single day. Plus, as a well-established shared service, our experience and scale can deliver solutions you might not be able to afford on your own.
We’re here for you
We recently asked everyone at one source what quality shines through in our work. The answer, ‘supportive’, is a clear reflection of our natural inclination to hire people that want to help communities, customers and colleagues. This means we are able to continually improve the way we support people like you.
We started out in 2014, initially providing shared back office support services for the London Boroughs of Havering and Newham. Back then, our focus was on improving processes, helping reduce costs – giving councils the ability to reinvest savings back into frontline services.
As our public sector experience grew we diversified our relationships. With our key partners handing us responsibility for entire functions, and other authorities, for example; Barking and Dagenham, Essex, Harrow and Tower Hamlets, asking us to tackle more unique projects.
Today, we mix strategic expertise with technical knowledge and a down-to-earth partnership approach to meet a variety of targets. From better quality standards of delivery to the development of new services; upskilling staff to increasing automation – we’ve shown that we get results.
Now, with over 25 public sector clients and more than 1,000 people, we’re one of the UK’s largest public sector shared service providers – respected for our work in Asset Management, Legal & Governance, Finance, Technology and Innovation, Exchequer and Transactional, Human Resources and Organisational Development, Procurement and Strategic Delivery.
Together, we’ve saved tens of millions of pounds for our public sector partners, and improved services for millions of people. We’ve also been on 50 industry shortlists, and have taken home 14 highly prized industry awards, including, Private Sector Partner of the Year by the PPMA and Employer of the Year (Macro) by Apprenticeship4England.
Everything we do is about people: you, and your communities. So, while every challenge gives us the chance to develop smarter ideas, better solutions and more innovative approaches, we always consider the impact of these services every step of the way. It’s how we love to work, and it’s helped us build great relationships at all levels with some of the country’s most forward-thinking public sector organisations.
The future of one source is to continue as a cost-effective service securely supporting our partner authorities. We’ll also be continually evolving our offer: designing processes and services built around our everchanging customer’s needs. But always concentrating on the shared services that deliver the most value, and the authorities that will benefit most from that value.