Internal use only for Remote Access Portal.
You may be experiencing connection issues when using Always On VPN (AOVPN) from your corporate device.
Before contacting IT, please read the troubleshooting guide which has some tips and workarounds for some common issues, for example you cannot connect to AOVPN, your connection is unstable or you have received a laptop from another member of staff and cannot connect.
If your issue is not resolved by the troubleshooting guide, please Contact Us
What is RAP
The Remote Access Portal (RAP) is used by authorised account holders to connect to either the Havering or Newham networks when working from home or other remote location using your own PC or laptop. You do not need to use RAP if you are working from a corporate device. However, it is useful to register as a backup in case there are any issues with your corporate device (eg it goes in for repair), as you will then be able to work from your own device.
As part of the setup, you will need to register a device (eg mobile phone) as an authentication method to use when you log in through RAP.
How to register and access the network (registering for 2FA)
All information that you need to register and access the network can be found in the guidance notes below. You only need to do this once:
If you need to change the device you use for authentication, eg you have a new mobile phone or phone number, please refer to the guides below:
Logging on to RAP
Once you have registered, you can log into RAP from here:
Suppliers and external partners
If you are a new supplier who requires access to our systems, please contact your Newham or Havering business contact who will make the necessary arrangements.
Once you have been set up on our systems, your network account will be enabled as and when required. You can arrange this through your Havering or Newham business contact, who will request this through our IT Service Desk. Once your business contact confirms your access has been enabled, you can continue your setup using the supplier guide below:
No – remote access to both the Havering and Newham networks requires 2Factor Authentication – but do not register unless you need to work remotely on a non-council issued pc/laptop.
If you have registered as an SMS 2FA user, when you login with your usual work email and credentials you will then be provided with a code via SMS.
Check that your credentials have been entered correctly on https://aka.ms/mfasetup. Make the necessary amendments and select save. Log in again and a code should be automatically send to you.
f you change your mobile number, go to https://aka.ms/mfasetup and update your contact details.
Windows device – You can use all web browsers except for Microsoft Edge.
Apple MAC – You can use Safari and Chrome. Unfortunately, Firefox and Microsoft Edge do not allow this process to work on a MAC.
Please check you are using the relevant web browser for your device (see details above) and try again ensuring that one of the accepted browsers is used.
Our Servicedesk can be contacted by completing the Contact ICT about a RAP issue form.
We are not able to provide direct support for your personal hardware. Whilst we may be able to help identify the area of an issue, you will need to contact your ISP or systems provider to resolve any underlying difficulties.
Make sure you are using the correct username i.e.
For Staff – this is the same as your Newham or Havering email address
For external suppliers/3rd parties – this is usually your firstname.lastname@example.org or email@example.com. If this doesn’t work please raise a call using the e-form here.
If you are an external supplier/3rd party – your account myst be enabled. If it needs enabling please call your usual business contact or raise a call using the e-form here.
For MAC users if you have a RDP version below version 10, you must download and install Microsoft Remote Version 10. Any other versions must be uninstalled.